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Official manufacturer imageHessaire MC12V
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Official manufacturer imageHessaire MC37M
Check price on AmazonCommon questions
Questions before you buy
Is an air cooler tray the same as its water tank?
Not always. A tray may be a removable reservoir, a base pan or a drainage component. Check the parts diagram for the exact model.
How do I clean an air cooler water tray?
Switch off and unplug the unit, empty it, then clean it as instructed in the manual. Avoid harsh cleaners unless the manufacturer permits them.
Can I buy a replacement air cooler tray?
Often parts are model-specific. Search by the exact model number and confirm dimensions and part number with the manufacturer or authorized service provider.
Why is water leaking from the bottom tray?
Possible causes include overfilling, a loose drain plug, a cracked reservoir or incorrect assembly. Unplug the unit and follow the troubleshooting section before reuse.
Can I use an air cooler with a cracked tray?
Stop using the water-cooling function until the correct replacement is installed. Leaks near electrical parts need prompt attention.









