Check the hub and extender
Set up your EE Smart Hub first and identify the extender model. EE’s setup options vary by device; the EE app can guide compatible products.
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Guide
Use the EE app or the instructions for your extender model. Pair it near the Smart Hub first, confirm the connection, then move it towards the coverage gap.

Set up your EE Smart Hub first and identify the extender model. EE’s setup options vary by device; the EE app can guide compatible products.
If using WPS, follow EE’s sequence and timing for your model. Some models allow a wired connection during initial pairing; consult the supplied guide.
Give the devices time to pair and use the light or app status described in the manual. If pairing fails, restart the setup using EE’s troubleshooting steps.
Once connected, unplug it and place it between the hub and the weak-signal room. Avoid cupboards, thick obstructions and nearby sources of interference.
Reconnect your phone or laptop in the target room and check whether the connection is stable. If not, try another position or review EE’s troubleshooting guidance.
Common questions
Use the EE app when your model supports it, or follow its WPS or wired setup instructions. Pair near the Smart Hub before moving the extender.
Follow the sequence in the model guide; EE instructions commonly require pressing WPS on both devices within the specified window. Check the exact model steps.
EE advises positioning it about halfway between the hub and the place where WiFi is weak, while avoiding obstructed locations.
For several EE extender guides, a solid aqua light indicates a successful connection. Light meanings can differ by model, so check its manual.