YI Dashcam App Setup and Troubleshooting

The required app depends on the exact model and region. Use the name or QR code in the camera manual, then verify the publisher on the official Apple or Google store.

Check that the camera's Wi-Fi is active, the phone has joined that network and the app has required local-network permissions. Disconnect competing VPN or automatic network switching only if the official instructions recommend it.

Usually the safest fallback is to power down the camera, remove its memory card and copy files with a compatible card reader. Follow the model manual before removing storage.

Avoid unofficial packages. They may be outdated or altered; use a verified official store listing or the manufacturer's documented route.